- Lack of confidence in the fixes provided
- Issue(s) remain unresolved beyond service levels
- Costly service you’re not getting value from
- Frustrated staff with lower morale
But people do sometimes change jobs, and that’s fine. Instead, the problem here is threefold…
But, constantly changing contacts means you’ve got to go through that entire process again… and again … and again.
Lower service levels
Unhappy employees are never going to give you the level of service you deserve.
IT support isn’t something you should gamble with!
All of which snowballs into a crumbling relationship where your staff ignore issues, simply because of the experience with support, or waste valuable time fixing their own issues, sometimes making the problem worse.
Isn’t it time you had a service provider that matched your expectations?
Mooncomputers will give you a better, proactive service with a single contact that is as reliable as Mission Control for the Apollo missions!
With over 20 years’ experience, we understand that customers trust us because they speak to the same highly trained engineers and technicians for any issues they face.