If the primary contact at your Managed Service Provider changes regularly you might start to wonder why, and the impact on your business can be significant:

  • Lack of confidence in the fixes provided
  • Issue(s) remain unresolved beyond service levels
  • Costly service you’re not getting value from
  • Frustrated staff with lower morale

But people do sometimes change jobs, and that’s fine. Instead, the problem here is threefold…

Relationship building

As you form relationships over time, the person dealing with your account builds a better understanding of your business challenges.

But, constantly changing contacts means you’ve got to go through that entire process again… and again … and again.

Lower service levels

When contact changes happen regularly, there will be some factor within your MSP that is leading to a high turnover of staff.

Unhappy employees are never going to give you the level of service you deserve.

Unpredictable solutions

In these situations, contacting your MSP is like playing roulette, not knowing whether you’ll get the prompt resolution or the correct solution your business needs.

IT support isn’t something you should gamble with!

All of which snowballs into a crumbling relationship where your staff ignore issues, simply because of the experience with support, or waste valuable time fixing their own issues, sometimes making the problem worse.

Isn’t it time you had a service provider that matched your expectations?

Mooncomputers will give you a better, proactive service with a single contact that is as reliable as Mission Control for the Apollo missions!

With over 20 years’ experience, we understand that customers trust us because they speak to the same highly trained engineers and technicians for any issues they face.

Book a time to chat with Harry and the team.