Our Helpdesk services of course, will help you through any problems, but we also give customers the tools to improve their business performance with real-world technology that’s easy to use.
70% of all technical support issues resolved on the first call.
97% of all support issues resolved by experienced IT engineer remotely – We own your issues!
Mooncomputers’ Helpdesk service offers robust and cost-effective, multi-vendor support to meet operational requirements, freeing up your staff to focus on more complex business issues.
Our Service Level Agreements guarantee your end-user ‘up-time’ and decreased disruption to core business activities and are backed by maintenance contracts that ensure your equipment is supported from day one to day-dot.
The Helpdesk answers, logs, resolves and manages all customer calls, enabling simple support, no matter the complexity of your systems, all with a friendly service.
Our Helpdesk also offers less risk, at a lower cost than open market or in house alternatives, because we know the technology you’re using inside-out and we may even be able to resolve your issues via remote access to your hardware.
ESSENTIAL TO BUSINESS BEST PRACTICE
What our customers say:
Rulmeca UK Ltd
MD, Panther Warehousing Ltd
compass children's charity
Colin St John
Freefoam building products
MD, ATE Solutions Ltd
Delivering value to you
Mooncomputers' highly professional IT support staff can help you fix any issues in a timely manner, to ensure you maximise the possibilities of your IT environment.
Our primary concern is always the performance of your business, not just your IT. If you want to know more about Mooncomputers, and how we can help your organisation, then get in touch today.