HELPDESK 24/7

Reliable support, ready for you wherever and whenever required.

Many people see the world of IT & telecoms as a wormhole of complication and complexity and don’t know where to start when an issue arises.

Our Helpdesk services of course, will help you through any problems, but we also give customers the tools to improve their business performance with real-world technology that’s easy to use.

70% of all technical support issues resolved on the first call.
97% of all support issues resolved by experienced IT engineer remotely – We own your issues!

Mooncomputers’ Helpdesk service offers robust and cost-effective, multi-vendor support to meet operational requirements, freeing up your staff to focus on more complex business issues.

Our Service Level Agreements guarantee your end-user ‘up-time’ and decreased disruption to core business activities and are backed by maintenance contracts that ensure your equipment is supported from day one to day-dot.

The Helpdesk answers, logs, resolves and manages all customer calls, enabling simple support, no matter the complexity of your systems, all with a friendly service.

Our Helpdesk also offers less risk, at a lower cost than open market or in house alternatives, because we know the technology you’re using inside-out and we may even be able to resolve your issues via remote access to your hardware.

Should this route fail, your issue will be escalated to our specialist team, who will work tirelessly, even if an existing third party contract is already in place and we need to act on your behalf, until the issue is resolved.

ESSENTIAL TO BUSINESS BEST PRACTICE

We understand that IT support isn’t just about the quick fix of an immediate problem. We believe in proactively reviewing and adjusting for the customer’s long-term needs.

What our customers say:

Delivering value to you

Mooncomputers highly professional IT support staff can help you fix any issues in a timely manner, to ensure you maximise the possibilities of your IT environment.

Our primary concern is always the performance of your business, not just your IT. If you'd like to know more about how Mooncomputers could help your organisation, then please get in touch.