CLIENT SERVICES

Businesses gravitate to us because of our approach to client services and customer support.

Information Technology and internet access have become so ingrained in business operations. But, with so many providers and manufacturers out there, it can be hard to find the right solution and partner for your company.

To us, it’s not just about the technology or solutions we provide, we want to see your business succeed. So, what sets Mooncomputers apart? It’s our approach to our clients and aim to be your technology partner for years to come.

Consult

Whatever your needs or challenges, we will explore every aspect of your business to discover not only what you need now, but how we can ensure your solution will still work smoothly for years to come.

We’ll demo whatever solution we think best fits your needs and design backups and disaster recovery solutions to keep you online, no matter what happens.

Deploy

Once everything is agreed, our highly qualified engineers will source the hardware required and create a detailed plan in partnership with your team, to make sure that we keep disruption to a minimum and your current services stay operational until they are transitioned.

Throughout the deployment schedule, we’ll keep you informed every step of the way and keep costs to a minimum with no unexpected charges or delays.

Active Support

No matter what the issue, our engineers are available around the clock for any questions you may have. With multi-vendor support and highly trained support staff at your disposal, we will resolve your technical challenges as quickly as possible, so your staff can focus on more complex business needs.

What’s more, our Service Level Agreements guarantee your uptime and decrease disruption to core business activities, backed by maintenance contracts that ensure your equipment is supported from day one to day-dot.

Protect 24/7

From preventing backdoor hacks and malware protection to mitigating DDoS attacks, we will keep an eye on your network infrastructure and monitor for any unusual activity or security threats, so you can rest assured your data and internet access are secured.

Plus, the technology we use to protect your systems is continually maintained and updated by our team to ensure that any new threats to your system are covered.

What our customers say:

Delivering value to you

Mooncomputers recognises the dependency that most businesses now experience with their network services. We’ll help you navigate the range of technologies and services available to ensure you never worry about going offline again.

Our primary concern is always the performance of your business, not just your IT. If you’d like to know more about how Mooncomputers could help your organisation, then please get in touch.