When your business relies on its internet connection to stay operational and productive, how much revenue do you lose if systems are unavailable for a day?
On average, businesses lose between £65,000 and £83,000 for every hour of downtime(1)
What about the satisfaction of your customers and the experience of your staff? How will they feel when requests can’t be actioned, and operators have no solution to offer?
The knock-on effect of unreliable systems affects every aspect of your business, as well as the long-term viability of your entire operation:
- Manhours lost
- Lower employee morale
- Frustration with service partner
- IT system downtime
- Lost productivity or profit
- Service you are paying for but not getting
Therefore, having a knowledgeable IT Managed Service Partner (MSP) is vitally important; ensuring your systems are always online.
Getting faster fixes from MSPs
Service Level Agreements
Service Level Agreements (SLAs) guarantee fixes within a specific timeframe. If your MSP isn’t keeping to the times agreed, you should be receiving credit, but wouldn’t you rather have a system that works?
24/7 Helpdesk
Nobody is at their desk all the time, but when you’re in need, do you get a prompt response? If your main contact is on holiday, do you always know whom to call in their place?
Our Helpdesk is manned 24/7 by trained engineers, picking up all calls in 5 rings or less, to get you back online as soon as possible. Get in touch to learn more.
Would your business benefit from prompter IT fixes?
If you have any problems getting hold of your MSP, or there are delays in their service, chalk it up as a red flag – they don’t have your back. Instead, choose an MSP that truly wants to see your business thrive. Choose Mooncomputers.
