As a paying customer you should expect an MSP to work with you, however you’re used to, so that any disruption is minimised.
They should also have the resources and expertise to provide you with the level of service your business needs, even in unusual circumstances, rather than you bend to their will!
Otherwise, the knock-on effects to your operation can start snowballing:
Frustration with the service partner
Lost productivity and profit
Waiting until there is a problem rather than anticipating
Issues remain unresolved
Service you are paying for but not getting
Firstly, if they can’t cater to your needs, they should be honest with you about that from the outset, so that you can look for a different provider who can better meet your requirements.
But, at the end of the day, you want an MSP who will go the extra mile for the benefit of your business, and by doing so build the foundations of a mutually rewarding long-term relationship… And that’s exactly what we do here, at Mooncomputers!
Why choose Mooncomputers?
Whether a small start-up, one-man-band, or national operation, we can make sure all your systems stay online and secure, with a reliable port of call for any problems your team faces!
National support with a smile
Industry-leading SLAs
Regular meetings and reports
70% of issues fixed on the first call
97% of issues fixed remotely
Calls are always answered by engineers
If that sounds good to you, don’t hesitate to reach out on 01604 879 330 or email info@moon.co.it.
