If your MSP contact changes regularly, the knock-on effects to your business can be significant:
Lack of confidence in the support being provided
Issue(s) remain unresolved
Luck of the draw who you speak with
Service you are paying for but not getting
Though, people do sometimes change jobs for genuine reasons – moving to a new area of the country, perhaps? And that’s fine, however the concern comes when it happens regularly, and you are constantly dealing with different people and the effects are twofold…
Getting to know you again… and again…
For a start, it’s good to form relationships over time, so the person dealing with your account gets to know your business and the challenges and opportunities you face. That means they can give you a better, more proactive service.
If you’re having to regularly cover the same points with every new account contact you’re introduced to, not only is it a significant waste of valuable time, but it can become very frustrating too!
Unhappy staff make unhappy customers
Especially when your account contact changes regularly, the chances are that there’s something about your MSP that’s leading to such a high turnover of staff!
Maybe they’re overworked, underpaid, or the corporate culture isn’t all it’s cracked up to be… No matter the cause, when staff aren’t engaged with their own business, they’re not going to be inspired to deliver the best possible solution or go above and beyond to give the expected level of service and positivity to clients.
Therefore, you need a Managed IT Service Provider with happy, long-retained staff to deliver the level of support your business needs – That’s where Mooncomputers comes in!
For over 20 years, we’ve been supporting national businesses with seamless Telecoms and IT services, support and cost-saving initiatives, and we can do the same for you!
All you need to do is call 01604 879 300 or email info@moon.co.it.
