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01604 879 330

HELPDESK 24/7

Reliable support, ready for you wherever and whenever required.

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Many people see the world of IT & telecoms as a wormhole of complication and complexity and don’t know where to start when an issue arises.

Our Helpdesk services of course, will help you through any problems, but we also give customers the tools to improve their business performance with real-world technology that’s easy to use.

70% of all technical support issues resolved on the first call.
97% of all support issues resolved by experienced IT engineer remotely – We own your issues!

Mooncomputers’ Helpdesk service offers robust and cost-effective, multi-vendor support to meet operational requirements, freeing up your staff to focus on more complex business issues.

Our Service Level Agreements guarantee your end-user ‘up-time’ and decreased disruption to core business activities and are backed by maintenance contracts that ensure your equipment is supported from day one to day-dot.

The Helpdesk answers, logs, resolves and manages all customer calls, enabling simple support, no matter the complexity of your systems, all with a friendly service.

Our Helpdesk also offers less risk, at a lower cost than open market or in house alternatives, because we know the technology you’re using inside-out and we may even be able to resolve your issues via remote access to your hardware.

Should this route fail, your issue will be escalated to our specialist team, who will work tirelessly, even if an existing third party contract is already in place and we need to act on your behalf, until the issue is resolved.

ESSENTIAL TO BUSINESS BEST PRACTICE

We understand that IT support isn’t just about the quick fix of an immediate problem. We believe in proactively reviewing and adjusting for the customer’s long-term needs.

What our customers say:

Roy Ball

Rulmeca UK Ltd
“Rulmeca UK Ltd have had an excellent 10 year association with Mooncomputers where they monitor, service and supply to all aspects of our IT systems. Regular, friendly and reliable servicing is essential in a business relationship like ours and they are always there to advise, assist, and when necessary, urgently react to our local IT requirements and ensure our international links are maintained. They also ensure all supplied equipment is both competitive and eminently suitable for integration within our business systems.”

Gary McKelvey

MD, Panther Warehousing Ltd
“Since 2012 Moon’s support to Panther has been, flexible, reactive and personal which in a business like Panther is exactly what we need from our partners. They are always on hand and happy to provide tailored solutions for the challenges we present them with. The Moon team have become a trusted, extension of our business and often go above and beyond to get a project over the line.”

Sue

compass children's charity
“We have been clients of Moon Computers for years and have always found them to be incredibly helpful, quick to respond and solve all and any issues we may have, both remotely and in person. All of the team are friendly, caring and resourceful going the extra mile to solve any queries we may have. As a small charity we always feel that our company matters and they never make us feel technically inept even when we may call with a very basic issue. In all of the time we have been clients we have had very few technical issues and that is in many parts down to the team sourcing the correct solutions for our IT needs at the start of our working relationship.”

Richard Johnson

Eneteq Services
“Eneteq Services have been supported by Moon Computers since our inception in 2013 and we could not be more pleased with the quality and level of service offered by all the support staff. The IT support is always quick to respond, patient and persistent until the problem is fixed, nothing is ever too much trouble. The friendly, fun and approachable relationship our businesses share today is a real testament to their commitment, they really have become integral to our operation and ultimately our success.”

Liz Edginton

WCS Group
“Moon Computers are a fantastic Company to partner with, they are approachable, knowledgeable and have become an extension of our team. They are always willing to go that extra mile whilst providing guidance and recommendations that will better our Business solutions. Moon expertise have helped us improve our processes and continue to support with our integrations and transformation roadmap that we have in progress.”

Colin St John

Freefoam building products
“Partnering with Mooncomputers, probably one of the best IT decisions we’ve made in the last 5 years. The shift in IT business systems and reliance upon them is well known to everybody. The challenge is keeping your knowledge up to date, relevant and broad enough. Moon do that for us, and their flexibility allows us to do it together.”

Steve Lees

MD, ATE Solutions Ltd
“We have been using Moon Computers for the last 10 years to support out IT needs. What I really like about Moon is the speed at which they respond to any problem.”

Delivering value to you

Mooncomputers' highly professional IT support staff can help you fix any issues in a timely manner, to ensure you maximise the possibilities of your IT environment.

Our primary concern is always the performance of your business, not just your IT. If you want to know more about Mooncomputers, and how we can help your organisation, then get in touch today.

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